Dallas Stars do a great job of listening, being open and showing personality
It's all too often you'll see someone ask "How should _____ use social media?" How should sports marketers use it? What about journalists? If you were a police commissioner, how would you use it? And if you were a restaurant owner?
For just about everyone, the long-term strategy is a bit different. But the absolute best practice in the short-term is the same for everyone: listen. That's it; before you develop a content strategy or start thinking about how you're going to monetize your Facebook page, take a look at the content around you. What are influential people in your target market saying? Develop a complete understanding of that, then act.
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When I started
For me, getting scorched in the dome with a foul ball borders on being inevitable. See, when I go to Mariners games I usually sit about 20 rows up from third base and spend an inordinate amount of time on my phone because, in-between batters and innings, I am constantly checking my